Delivery & Returns

DELIVERY

We offer free shipping on orders over £100. Some exclusions apply.

Estimated delivery times should be used as a guide only and commence from the date of despatch. Bentleys is not responsible for delays caused by the shipper or by customs clearance.

We only ship with trusted third party carriers.

Orders under £100 cost:
• UK £25
• EU £35
• US £45
• ROW £45

Estimated delivery times for OBJECTS + TRUNKS:

UK – 5-7 working days.
Europe – 7-10 working days (assuming no customs delay).
US – 7-10 working days (assuming no customs delay).
Rest of World – 7-10 working days (assuming no customs delay).

Estimated delivery times for FURNITURE, LARGER and FRAGILE ITEMS:

These may need to be shipped on a freight service with delivery expected within 4-6 weeks.

UK Delivery 
A tracking number will be provided so that you know when your parcel is due.

International Delivery
Subject to confirmation and international law.
International delivery outside of the United Kingdom may incur import duties, taxes and handling fees in the destination country and as such are the responsibility of the customer and must be paid for by the customer.

CITES 
Items covered by CITES regulations require bespoke shipping if delivery is outside the UK. Please contact our London store, Tel. +44 (0)20 7730 6832 or email us at shop@bentleyslondon.com to discuss bespoke shipping options.

Shipping costs may be covered by Bentleys, but the additional costs of CITES documentation and clearance will be the sole responsibility of the customer.

Express shipping 
Express delivery or special delivery requirements should be requested by contacting us. These shipping specifications will incur additional charges. Please contact our London store, Tel. +44 (0)20 7730 6832 or email us at shop@bentleyslondon.com to discuss bespoke shipping options.

 

**In exceptional circumstances, or for unusually large, heavy or fragile items, Bentleys reserves the right to enforce a collection only policy. This will be clearly set out to the customer at the time of order. In such a situation, we can provide advice and help to arrange the item’s delivery if requested, but ultimate shipping responsibility will lie with the customer.

CANCELLATIONS, RETURNS AND REFUNDS FOR CONSUMERS 
The following clauses only apply if you are a consumer.

Order cancellations can be made up to 48 hours after payment. Please contact our London store, Tel. +44 (0)20 7730 6832 or email us at shop@bentleyslondon.com.

Upon receipt of your order, please unpack and inspect your items as soon as possible.

Consumers are entitled to return any items purchased online for a full refund within 14 days of receiving physical possession of the goods.

If you wish to return or exchange an item please contact our London store, Tel. +44 (0)20 7730 6832 or email us at shop@bentleyslondon.com.

In this situation, the customer should notify Bentleys of their decision to return the order within the 14 day time period. The cost of the return delivery is to be borne by the customer and the items should be returned to Bentleys in original packaging, and in the same condition as when despatched by us, within a further 14 days from the date of notification. Any deterioration in condition may affect the customer’s right to a full refund.

In order to prevent a returned item(s) from being incorrectly charged import duties/tax it must be sent back to us following the instructions given when the customer notifies Bentleys of their decision to return the order. If an item is returned to us incorrectly and charged import duties/tax this will be the responsibility of the customer and must be paid for by the customer.

The item(s) will remain the responsibility of the customer until physically received by Bentleys.

If there are any issues with the condition of your item(s) upon receipt, please send detailed photographic evidence to us by email at shop@bentleyslondon.com. We will aim to respond as quickly as possible and within 48 hours.

Bespoke and Personalised Items
Please note that items that have been personalised (Embossed, engraved, initialled or Custom Made) or ordered Bespoke cannot be exchanged or refunded.

Items bought in Store
Returns are not accepted for items purchased in store. Customers should satisfy themselves about the products prior to purchase, as all in store sales are final.

RETURNS AND REFUNDS FOR TRADE CUSTOMERS 
The following clause only applies if you are a trade customer.

Trade customers are not permitted to return items once they have been dispatched and should satisfy themselves about the items before submitting an order, as all sales are final.